To check the status of your order, go to Orders. Here’s what you will see: 

Preparing for Shipment: This means we’re currently processing and packing the goodies for your pet. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information. 

Shipped: Your order has left our warehouse. Within 24 to 48 hours, you will also see a link to track your package. 

Delivered: Your order has arrived! Orders are delivered 7 days a week before 10 p.m.

A message about current events: Our teams are focused on serving as many pet parents as possible, and due to high demand for essentials, including medication, we’re temporarily not able to change existing orders.

If your order hasn't shipped yet, you can cancel it from your account. Go to Orders, click on the order you want to cancel, and click the "Cancel This Order" link.  

If you need help canceling your order, please send us a message with your order number. We will resolve it as quickly as possible so that your experience is simple and worry-free. If we have already processed your order, we may not be able to cancel it. In that case, we will issue you a refund. We also accept returns within 365 days of purchase. 

If you and your pet aren't 100% satisfied, just return your items for free within 365 days of purchase. No fuss, no fees, no worries. We promise to always make it right for you and your pet. If you’d like to request a return or replacement, chat with us, send us a message with your order number, or call us at 1-800-672-4399.

We do not accept returns or exchanges on prescription medications. However, if the medication you received is incorrect or damaged, we will gladly exchange it for you or provide a refund on a case-by-case basis. 

Chewy.com does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, Chewy.com does not take title to the refunded item.

Go to Manage Autoship, choose your Autoship with the address you want to update, and select your current address to see all available addresses or add a new one.

For a single Autoship: Go to Manage Autoship and select your current payment method to see all available payment methods or add a new one. To add a Gift Card, select “Add a Gift Card” and choose a Gift Card saved to your account or add a new one. 

For multiple Autoships: Go to your Payment Methods, edit your existing payment method or add a new one, and check the "Update your active Autoships to use this payment method" checkbox.

Your payment method will be charged automatically on the date your Autoship order is shipped. We prepare your order 48 hours before your next scheduled order date, and you may see a pending charge as soon as we start preparing your order. The pending charge will disappear 24 to 48 hours after your order has shipped. There's no need to call or update anything online.

Go to Manage Autoship and click on the Autoship you would like to change. To delay your order, select the button that says “Skip Order.”  

If you want to place your order early, select the button that says “Order Now” and confirm your selection.

To change how often your Autoship arrives, select the “Change” link in the Frequency section. Choose your preferred frequency from the dropdown menu. Updating your frequency will not affect the date of your next order. The frequency of your Autoship orders will change after your next order date. 

To change the date of your next order, Select the “Change” link in the Next Order section and choose your preferred order date. 

You can change your order date up to 48 hours before your next scheduled order. 

We’ll send you a reminder email 3 days before your next scheduled order. You can change your order before it starts processing. We’ll send you another email when your order ships.

To add items: go to the product page of the item you'd like to add and click the "Add to Autoship" or "Ship once with next Autoship" button. If you have multiple Autoship orders, you'll be asked to select which one you're adding to!

To remove items: go to Manage Autoship and select your Autoship order. For the item you wish to remove, click on "Remove" and confirm you'd like to remove it from your Autoship order. 

Go to Manage Autoship, select your Autoship, choose the "Cancel This Autoship" button at the bottom of the page. This will cancel all future shipments of your Autoship order. 

When your next Autoship delivery is coming up, we’ll send you an email reminder that includes the most up-to-date prices for the items in your order. Prices can fluctuate as we stay competitive with other online retailers.

To place an order, make sure you are logged in to your Chewy account or create a new account.  

Next, search for the items you would like to order. Use the search bar at the top of the page to search for products. Or, click “Shop by Pet” to browse different categories. Click on a product to see more details. To add the product to your cart select “Add to Cart.” 

After you add something to your cart, you can keep shopping or check out. To check out, select the button that says “Proceed to Checkout.” While you’re shopping, you can always select the cart in the upper right corner of your screen to view your shopping cart or proceed to checkout. 

On the checkout page, add or select your shipping address. At this time, we only ship within the contiguous U.S and some parts of Canada. Next, add your select your payment method. Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your Order Total. When you’re ready, select “Place Order.” We’ll send you an email confirming your order. 

Your payment method will be charged automatically on the date the order is shipped. As soon as you place your order, you may see a pending charge for the total amount of the order. The pending charge will disappear 24 to 48 business hours after your order ships. There's no need to call or update anything online.

When you place an order, Chewy contacts the bank that issued your card to confirm your account and reserve funds for your purchase. You’ll see a pending charge, also called an authorization charge, in your bank or credit card account. We only charge your payment method when your items ship.

Your bank will reserve the funds in your account until your items ship or the authorization expires. Depending on your bank’s policy, you may see an authorization charge even for a canceled order. If your items don’t ship, the authorization charge will expire. Some banks may take up to 30 days to remove authorization charges from your account.

We charge your payment method as your items ship. If your items have shipped in more than one box, you may see multiple charges on your payment method:

• One authorization charge for the grand total of your order
• Separate, final charges for each shipped box

You’ll only be charged for shipped items.

To pay with a credit or debit card, go to Payment Methods and select “Credit and Debit Card.” Fill in the required information exactly as it appears on the card and click the button that says “Add Card.” If you’re using an international credit card, please enter your shipping address in the contiguous U.S. into the billing address field and contact us with your true billing address.

To pay with PayPal, click “Add Your PayPal Account” and you'll be asked to sign in to your PayPal account. After you sign in, you'll be taken back to Chewy.com.  

To pay with Apple Pay, visit Wallet & Apple Pay in the settings on your iPhone, iPad or Mac and follow the instructions to set up Apple Pay. After Apple Pay is set up on your device, it will be available as a payment method at Checkout.

To pay with Google Pay, at checkout select "Buy with G Pay" and submit your Google login information. Verify the billing information and select "Pay." This will complete the purchase. 

To pay with a Chewy Gift Card, go to Gift Cards, select “Add a Gift Card,” and enter your Gift Card number and PIN.  

You can also add or change any of the payment methods we accept at Checkout.

If you’re having trouble with your credit card, make sure the billing address matches the address on file with your credit card and/or bank. Enter the name and credit card number exactly the way you see it on the card. Before you place your order, add the CVV, a 3-digit code found on the back of your card.